Case Scenario Training

Complete dissection of actual claims will assist the claims adjuster(s) in understanding the correct processes in order to make the best decision on a consistent basis. This has been found to be a very effective teaching tool in determining ways to improve processes and procedures. Areas to explore include: what tools and resources were utilized, what mistakes could have been avoided, how many adjusters/managers "touched" the transaction, and what cost savings opportunities may have been missed.

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