Without the proper technical skills, working with a repair facility manager or service writer can be a challenging task. A claims adjuster can easily be "outmaneuvered" by a savvy technician, costing thousands of dollars on any given claim. This module provides a comprehensive understanding of the Engine, Transmission, Suspension, Heating and A/C, Electrical and Drive Axle. Common "tricks" and cause/effect scenarios will also be presented for class discussion.